Frequently Asked Questions

When is the last day I can purchase a tree?

The last day to purchase a tree is December 23

Can I purchase my tree but wait to pick it up?

Yes, you are welcome to choose a tree and pick up anytime before December 23

Where can I find instructions on how to care for my tree?

Instructions on picking up your tree are printed on the back of the tree tag.  You can also learn more about caring for your tree here.

How do I know which trees are available?

White tagged trees with prices printed on them are for sale.  Trees with a red tag are sold.  Trees with no tags are not on-sale this year, they need a little more time and will be available the next year.

Do you offer refunds?

Sorry, we do not offer refunds.  If there is a problem with your tree, please contact us before December 23rd and will surely help. You may also call 714.649.9251.

How can I pay for my tree?

You can pay for your tree with cash or check only.  There is an ATM located on-site for your convenience. Sorry, we can not accept credit cards.  Be sure to bring your tag up to the cashier.

What do I need to do to come back and pick up my tree?

Please bring both copies of your sales receipt.  You can give it to the cutters when they are available.

What kind of trees do you have at your farm?

We grow Monterey Pines and Leyland Cypress

Can I cut down my own tree?

We welcome you to cut your own tree with the assistance of our staff.  Please do not bring your own saw, we have plenty.

Can I take photos at the farms?

You can certainly snap some fun and memorable photos.  However, if you are planning a professional photo shoot, you will need approval and a reservation.  Find out more about professional photography.

Are you open on Thanksgiving?

No, we are closed on Thanksgiving, but open at 9am the day after (black Friday).

I want to go on opening day!  What should I know?

We always have quite a large crowd on opening day.  The gates will open at 9am (this is subject to change). When choosing a tree,please do not remove tags on multiple trees in order to compare and make a decision later. This is not fair for the rest of our customers and causes confusion regarding which trees are available.

Why do you close at 5pm?

Unfortunately, by 5pm the sun has gone down and we do not have lighting at the farm.  We can’t cut trees in the dark.

If we can’t come on opening day, can we come earlier? 

Sorry, we can’t allow anyone on the farm before opening day. We have quite a lot of trees to choose from that will be available after the opening day rush.

Do we have to make a reservation to pick out a tree?

Nope!  Just come on down to the farm during normal business hours.  You can choose any available tree and make your purchase.

Do you shake out your trees?

No we don’t, we don’t have a shaker.  We do recommend shaking your tree before bringing it into your house.

Do you wrap the trees in netting?

No, we don’t.  We will assist in placing your tree on top of your car to ensure it is in good shape when you arrive home.

Do you deliver trees?

Peltzer Pines does not deliver trees, however we can refer you to an independent deliver service.

Regarding Coronavirus and safety

We ask that everyone keeps a safe distance from each other while on our property. Six feet apart is recommended. As you browse through the trees, please be aware of others and do your best to give space. Our staff will all be wearing masks and washing their hands often to mitigate any virus spread. We love you and your safety is very important to us.